Welcome to DroneTribes Aerospace Private Limited (“DroneTribes”, “we”, “our”, or “us”). This Shipping Policy explains our dispatch procedures, delivery timelines, shipping rates, and fulfillment practices for orders placed through dronetribes.store.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Delivery & Address Guidelines

To ensure the fastest and most secure delivery of your components and custom builds, we ship exclusively through reputed logistics partners. Please note the following address restrictions:

• Permanent Address Required: Orders must be placed with a valid, permanent operational or residential street address.

• No Hotel Addresses: We do not deliver to hotel rooms or temporary accommodations.

• No Freight Forwarders: We do not allow shipments to third-party freight forwarding service addresses.

• PO Boxes: Shipments to PO Box addresses are reviewed on a case-by-case basis and may be declined to prevent delivery failures.

Note: Any order flagged or declined due to invalid, non-standard, or unverified address details will be canceled, and the transaction amount will be refunded as per our cancellation terms.

2. Shipping Rates & Flat Rate Standard

• Flat Rate Shipping: DroneTribes applies a standard Flat Rate Shipping Fee at checkout for general domestic orders across India, covering handling, protective packaging, and standard surface/express courier transport.

• Special / Oversized Shipments: Certain oversized products, heavy hardware payloads, or high-volume custom builds may incur special volumetric shipping fees. Any additional shipping charges will be clearly displayed during checkout or communicated prior to dispatch.

3. Order Processing & Dispatch Timelines

We process orders strictly on business operating days (Monday through Saturday, excluding Sundays and National Public Holidays).

• Standard Processing Time: Plan for 1 business day for order verification, technical packaging, and carrier dispatch.

• Same-Day Dispatch Cutoff: Orders placed before 1:30 PM (IST) on a business day will be prioritized for same-day dispatch, subject to component availability and payment verification.

• Split Shipments: Depending on stock availability across our inventory facilities, items in a single multi-product order may be dispatched in separate packages. You will be notified with individual tracking links if your order is split.

4. Shipping Partners & In-Transit Timelines

We partner directly with leading national logistics providers—including BlueDart, Delhivery, and other premium surface/express carriers—to ensure direct-to-destination delivery without intermediate forwarding delays.

• Estimated Transit Time: Standard delivery across India typically takes 2 to 5 business days post-dispatch. However, actual delivery schedules depend on carrier logistics, weather conditions, and regional accessibility.

• Remote Deliveries: On special request, India Post (EMS Speed Post) may be utilized for non-serviceable pin codes, subject to postal acceptance and packaging safety approvals.

5. Order Tracking & Status Updates

Once your shipment is packaged and handed over to the courier agency:

• A shipping confirmation containing your Waybill / Tracking Identification Number will be updated on your user account dashboard and sent via email or WhatsApp.

• Please allow up to 24 hours for the courier tracking portal to activate and display real-time transit telemetry.

• If your order status indicates “Shipped” but tracking is not yet live, your parcel is packed, manifest-generated, and awaiting immediate hub pickup.

6. Order Cancellations & Modification Policy

We initiate order processing rapidly upon receipt to maintain fast dispatch workflows.

• Pre-Dispatch Cancellations: You may request order cancellation prior to dispatch by contacting us immediately via WhatsApp or Mobile.

• Processing & Gateway Fees: If an order cancellation request is accepted prior to shipment, a payment gateway convenience processing fee (up to 2% – 5%, as charged by third-party payment gateways) will be deducted from the total refund amount.

• Post-Dispatch Orders: Once an order moves to “Dispatched” or “In-Transit” status, it cannot be canceled or modified.

7. Damaged Shipments & Proof of Delivery

All products are securely packed with high-grade anti-static and shockproof materials to protect sensitive electronics and UAV components during transit.

• Inspection Upon Delivery: Before accepting the package from the courier representative, please inspect the external outer box thoroughly.

• Tampered or Damaged Packaging: If the external box appears physically open, crushed, or heavily tampered with, refuse the delivery from the courier agent and report it immediately.

• Reporting Protocol: Contact DroneTribes Customer Support within 48 hours of delivery with photos/videos of the package and your Order Reference Number so we can initiate carrier investigation and issue a free replacement or resolution.

8. Tax Invoices & Legal Compliance

In accordance with Indian GST Regulations and interstate trade laws:

• All shipments dispatched by DroneTribes will include a physical or electronic GST Tax Invoice displaying the item descriptions, serial numbers (where applicable), and applicable tax components.

• Invoices for registered B2B entities will reflect the verified Corporate Name, GSTIN, and Billing Address provided during order placement.