Welcome to DroneTribes Aerospace Private Limited (“DroneTribes”, “we”, “our”, or “us”). This Return, Replacement & Refund Policy defines the terms, timelines, and conditions for returning products, requesting replacements, or receiving refunds for purchases made on dronetribes.store.

Due to the technical and delicate nature of drone components, flight electronics, and custom UAV hardware, strict adherence to this policy is required to protect both the customer and our quality verification systems.

1. General Return Guidelines (New & Unused Products)

We offer a 5-Day Return Window for brand-new, unopened, and unused items, calculated from the confirmed date of delivery.

• Eligibility Criteria: To qualify for a return on non-defective, unwanted equipment, the product must be completely sealed, unused, and in its original manufacturer packaging with all serial tags, accessories, manuals, and protective films intact.

• Non-Returnable Conditions: Any item that has been opened, unsealed, soldered, mounted, powered up, or physically altered will not be eligible for a standard return.

• Proof of Condition: High-resolution photos or an unboxing video showing the unbroken factory seal and undamaged box condition must be submitted prior to return authorization.

• Restocking & Processing Fee: Returned non-defective items are subject to a 10% Restocking & Processing Fee. Original shipping costs and payment gateway transaction fees are non-refundable.

2. Missing Items, Damaged Packages & Mandatory Unboxing Video

To protect against transit discrepancies, missing parts, or fraud:

• 24-Hour Reporting Window: Any missing item, physical box damage, or component mismatch must be reported within 24 hours of delivery via email (sales@dronetribes.store) or WhatsApp with your Order ID. Claims submitted after 24 hours will not be entertained.

• Mandatory Unboxing Video: Customers are strictly advised to record a continuous, unedited 360-degree unboxing video from the opening of the sealed outer courier parcel down to the product package.

• Sealed Zip-Lock / Box Packaging: Claims for missing accessories or parts inside boxed frames, motors, or transmitter kits will only be processed if supported by verifiable unboxing video footage.

3. Category-Specific Defect & Warranty Coverage

Electronic drone components require technical verification. We provide specialized warranty coverage for manufacturing defects or Dead On Arrival (DOA) instances, provided the product has not been subjected to user error or misuse.

A. Flight Controllers (FC), ESCs, VTX & Power Distribution Boards (PDB)

• Warranty Window: Covered under a 3-Day DOA / Manufacturing Defect Warranty from delivery.

• Mandatory Pre-Powering Verification: Flight Controllers must be plugged in via USB and checked on Betaflight / INAV prior to any soldering or hardware assembly.

• Voiding Conditions: Any soldering, pad bridging, improper pin alignment, reversed electrical polarity, power surges, water damage, or electrical burns will strictly void all warranty claims.

B. Brushless Motors & Servos

• Warranty Window: Covered under a 7-Day Manufacturer Defect Warranty for coil or electrical continuity failures.

• Voiding Conditions: Damage caused by using incorrect/excessive motor screw lengths that penetrate the motor windings, crash impact, bent shafts, or user modifications will not be covered.

C. FPV Cameras & Video Systems

• Warranty Window: Covered under a 3-Day Defect Warranty against sensor failure or no-display issues out of the box.

• Voiding Conditions: Voltage surge damage, reverse polarity wiring, lens drops, or casing modifications void all coverage.

D. FPV Goggles & Radio Transmitters

• Warranty Window: Covered under a 7-Day Manufacturer Defect Warranty.

• Voiding Conditions: Screen burn/sun damage on optic lenses, firmware flashing bricking, drop impact, or casing alteration. Returns due to “fitment preference” on opened goggles are subject to a 15% Restocking Fee.

E. LiPo & Li-ion Batteries

• Warranty Window: Covered under a 2-Day DOA Warranty for cell imbalance or dead cells upon arrival.

• Voiding Conditions: Punctured cells, swelling due to overcharging/deep discharge, physical crash impact, or short-circuiting.

F. General Hardware, Frames & Antennas

• Warranty Window: Covered under a 7-Day Warranty against structural manufacturing defects or thread machining issues present prior to assembly.

4. Exclusions & Limitations of Responsibility

DroneTribes accepts no liability for component damage caused by:

• Improper assembly, incorrect electrical wiring, or failure to perform continuity/short circuit tests before applying battery power.

• Firmware flashing errors, custom unauthorized software modifications, or third-party overclocking.

• Normal wear and tear, crash damage, environmental moisture, or thermal overload during flight operations.

5. Return Process & RMA Procedure

If your product qualifies for a return, replacement, or warranty evaluation, follow this step-by-step procedure:

1. Submit RMA Request: Contact Customer Service at admin@dronetribes.com or sales@dronetribes.store specifying your Order Number, Product Name, and detailed descriptions/video proofs of the issue.

2. RMA Approval: Once our engineering desk reviews and approves the request, an RMA (Return Merchandise Authorization) Number will be issued along with return dispatch instructions.

3. Dispatch & Tracking: Package the item securely in its original packaging with all included accessories. Write the assigned RMA Number clearly on the outer shipping box. Tracking details must be shared with us once shipped.

4. Testing & Resolution: Upon arrival at our Salem technical workbench, allow 3 to 5 business days for testing. If confirmed as a valid manufacturing defect, a replacement unit, store credit, or refund will be processed.

6. Refund Approvals & Timelines

• Approved Defect / DOA Claims: Full replacement will be dispatched at no extra shipping cost. If a replacement unit is out of stock or discontinued, a 100% Refund or Store Credit will be issued.

• Refund Method: Approved monetary refunds will be processed back to the original payment source or via bank transfer within 5 to 7 business days post-inspection confirmation.

• Shipping Cost Reimbursements: For verified manufacturing defects, return shipping postage incurred by the customer will be reimbursed up to a capped maximum of ₹100 INR upon receipt of valid courier receipts.

7. Contact & Support Escalations

For all return inquiries, technical evaluations, or RMA status updates, please reach out to:

DroneTribes Aerospace Private Limited

Website: dronetribes.store

Email: sales@dronetribes.store | mathankumar@dronetribes.com

Operational Lab: Salem, Tamil Nadu, India